Need help getting connected, checking an order or choosing a subscription? Tell us what you need and which device you’re using. Our team can help in English or French.
Already a customer? Use the email address from your order so we can find the right details.
Give us a few details and we’ll reply to the email address you provide.
A few specific details can save a round of questions. Include the information that matches your enquiry.
Tell us your device model, IPTV app and the exact error message. Mention whether the issue affects one channel or everything you try to watch.
Include your order number if available and use the email address you entered at checkout. Tell us whether you’re checking payment, activation or subscription details.
Tell us which devices you’ll use and how many screens need to play at the same time. Let us know whether you’re comparing Standard and Premium or choosing a subscription length.
Find setup instructions, compare subscriptions or check the refund terms before sending a message.
Follow the instructions for your device and find the steps for entering your subscription details.
Compare Standard and Premium, choose your simultaneous screens and check the total price in CAD.
Read how the 7-day money-back guarantee applies to paid subscriptions and how to request help.
If you have more information to add, keep it with your original enquiry so we can follow the conversation.
We’ll reply to the email address you entered. Check your spam or junk folder too.
Once you receive a reply, respond in the same email thread with any updates or answers to our questions.
If you tried another device, changed an app setting or resolved the issue, include that update when you reply.
Tell us your device model, IPTV app, what happens when you try to watch and the exact error message. Let us know whether the issue affects one channel or the whole service, and mention any troubleshooting you’ve already tried. Do not include your password or full IPTV login credentials.
Check your order confirmation email. If you cannot find it, contact us using the email address you entered when ordering.
Yes. Select Français as your preferred language and write your message in French.
Use our free-trial form and tell us which device you’ll use. The trial lasts 24 hours, requires no payment details and ends automatically.
Select “Refund request” in the contact form and include your order number if available. Every paid plan carries a 7-day money-back guarantee, subject to our Refund Policy.
No. You can send a message using this form without creating an account.