LEGAL
Refund Policy
Last updated: September 1, 2025
We want you to be completely satisfied with IPTV From Canada. This Refund Policy explains when refunds are available, when they are not, and how to request one.
1. Try before you buy
We strongly encourage every customer to start with our free trial before purchasing, so you can test channel availability, streaming quality and device compatibility before any payment is made.
2. Subscription payments are final
Because we deliver digital services that are activated immediately, all subscription payments and used credits are final and non-refundable once the account has been activated, except where required by law or granted under the conditions below.
3. When a refund may be granted
- A persistent technical fault on our side that our support team is unable to resolve
- A duplicate or accidental charge
- A charge made after a valid, timely cancellation request
Requests must be submitted within 7 days of purchase and before significant usage of the service.
4. How to request a refund
Contact our support team by email, WhatsApp or live chat with your order number and a description of the issue. If a refund is approved, it will be issued to your original payment method within 5–10 business days.
5. Chargebacks
Please contact us before initiating a chargeback. Filing one without first allowing us to resolve the issue may result in immediate suspension of your account.
Questions about this policy? Contact our team →
- All subscription payments are final and non-refundable once the account is activated.
- Refund requests must be submitted within 7 days of purchase and before significant service usage.
- Approved refunds are issued to the original payment method within 5–10 business days.
- Refunds may be granted for persistent technical faults, duplicate charges, or post-cancellation charges.
- A free trial is available so customers can test the service before purchasing.
- Filing a chargeback without contacting support first may result in immediate account suspension.
Frequently Asked Questions
Are IPTV From Canada subscription payments refundable?
All subscription payments and used credits are final and non-refundable once the account has been activated, except where required by law or under specific qualifying conditions.
Under what conditions can I get a refund from IPTV From Canada?
A refund may be granted if there is a persistent technical fault that support cannot resolve, a duplicate or accidental charge, or a charge made after a valid and timely cancellation request.
How do I request a refund from IPTV From Canada?
Contact the support team by email, WhatsApp, or live chat with your order number and a description of the issue. Requests must be submitted within 7 days of purchase and before significant usage.
How long does it take to receive a refund from IPTV From Canada?
If a refund is approved, it will be issued to your original payment method within 5–10 business days.
Does IPTV From Canada offer a free trial before purchasing?
Yes, IPTV From Canada strongly encourages every customer to start with a free trial to test channel availability, streaming quality, and device compatibility before making any payment.
What happens if I file a chargeback with IPTV From Canada?
Filing a chargeback without first contacting IPTV From Canada to resolve the issue may result in immediate suspension of your account. You are encouraged to reach out to support first.